Ever experienced that sinking feeling where your body and mind go, "I can't deal with that conversation today"? It's often a tell-tale sign that a difficult conversation is needed.

So, what exactly is a 'difficult conversation'? Simply put, it's anything that feels challenging or uncomfortable to engage in and talk about.

Rather than shying away from emotions on the one hand or letting them run the show entirely on the other, how can we embrace emotions as learning tools to increase shared knowledge about the conflict?

Having been forced to look at and re-evaluate our ways of living and working after two years of lockdowns, how can we feel most satisfied about how we spend our time?

Conflict is a part of life, whether we like it or not (and most of us don’t). So, given it’s not going away any time soon, how can we learn to deal with it effectively? Try these 4 steps…

Whether it be at work or in our personal lives, “settling” is frequently framed as getting less than what we want; giving in, or worse, giving up. So it’s no surprise that the same feelings come up in disputes. Perhaps we need to reframe and refocus our approach to disputes to get comfortable with the true potential of settling.

Securing optimal solutions relies on taking the time to identify and connect the right people to collaborate, with each contributing their own different skills. No one is an island entire of itself.